FightCaps LTD are committed to keeping your data safe. For your peace of mind, here is how we will use it:
1. It's for your benefit
We will only use your data to improve your experience with us
2. Secure and protected
We will keep your data as safe as possible.
3. We won't spam
You choose what we send you and how.
4. Minimal information
We only keep the essential bits of data we need. We delete what we don't.
5. Just let us know
If you want us to delete your information, just say.
The company that is responsible for your information and this privacy policy, also known as the data controller is FightCaps LTD
We use your information in various ways which are dependent on what the information consists of. The full detail of this can be found below
Your name and contact details
| How we use your name, address, and contact information |
Why? |
| Deliver your order to you | We wouldn't be able to deliver to you without this information! It's part of our selling contract |
| Send you service information by SMS or e-mail, such as order updates | In order to efficiently deliver your order, we have to send you messages with tracking information. This is also part of our selling contract with you. |
| Sending you information by email, SMS, or post, about new products, discounts, etc | To keep you updated and ensure you don't miss out. We will not send this without your permission |
| Fraud detection | Necessary to help prevent and detect fraud against us and fraud against you |
| Showing you Fight Equipment UK adverts as your browse the web | Via Google Remarketing, this is so you can see our latest news |
| How we use your date of birth | Why? |
| Fraud prevention and detection | Necessary to help prevent and detect fraud against us and fraud against you |
| To send you information | To send you a personalised offer on your birthday. We will not do this without your permission |
| How we use your gender information | Why? |
| To link you to the right category on our website | To improve your shopping experience |
| To send you information | To ensure the offers we send you are relevant. We will not do this without your permission |
We do not store any credit card information.
| How we use your payment information | Why? |
| Take payment, and provide refunds | We have to take payment to deliver your order and fulfill our selling contract to you. The same goes for refunding your returns! |
| Fraud prevention and detection | Necessary to help prevent and detect fraud against us and fraud against you |
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
| How we use your contact history | Why? |
| To provide customer service | In order to provide you with the best possible customer service and fulfil our selling contract with you |
What you’ve bought previously and what's in your basket
| How we use your purchase history and basket |
Why? |
| Sell you products | In order to fulfill our selling contract with you, we have to have a basket or you can't purchase! |
| Provide customer service | In order to provide you with the best possible customer service and fulfill our selling contract with you |
| Finding out what customers like | To keep providing you with the best products and service |
Information you give us when you browse our website, including your IP address and device type.
| How we use information about your mobile device, laptop, or computer, and how you use our website |
Why? |
| Improve our website and set default options for you (language/ currency etc) | To give you the best possible shopping experience |
| Protect our website | Necessary to help prevent and detect fraud against us and fraud against you |
| How we use your responses to surveys, competitions, and promotions | Why? |
| Run the survey, competition, or promotion | In order for you to potentially win, we need your information to enter you! |
You don’t have to provide any of this personal information to us but if you don’t, you may not be able to purchase from our website, and you are unlikely to receive our best possible shopping experience. It's totally up to you!
We will keep your information for as long as you have an account with us, or for as long as we need it to provide customer service to you.
If necessary or required to meet legal requirements, resolve problems, prevent fraud or enforce our terms and conditions, we may also keep some of your information on file as required, even after you have closed your account or it is no longer needed to provide you with customer service
We will never sell any of your personal data to any third party.
However, we do share your data with certain companies as a fundamental part of being able to provide you with our service:
- Companies that help to process and deliver your order, such as payment processing providers and delivery companies
- Companies that provide professional services, such as website hosting, marketing agencies, and software companies that help us to operate.
We may accumulate data and analytics information to provide to third parties about our customers however this would be completely anonymous and you would not be identified.
We utilise online advertising in a variety of ways (as most companies do) to keep you informed of products, discounts, and more.
When you are on other websites you may see Playerz Boxing banners and text advertisements. We utilise various software and technology in order to do this, such as cookies, tags, pixels, and other services provided by external companies and social media networks.
The adverts you see are based on your previous visits, purchasing, searching, and browsing history of the fightcaps website.
With your permission, we will send you marketing messages via email to keep you up to date with the latest products and offers.
You can tell us to stop sending marketing emails at any time very easily by either:
- Click 'unsubscribe' at the bottom of any of our marketing emails
- Contact our customer services team
Once you have completed any of the above unsubscribe methods, marketing emails will cease after approximately 72 hours.
Please note that even if you unsubscribe above, we will still send you emails that are directly related to any orders you place in the future.
You have a lot of rights relating to your personal information:
- The right to access your personal information that we keep
- The right to be told how your personal information is being used
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to request correction of inaccurate personal information we hold about you
- The right to stop direct marketing messages, which you can do by unsubscribing at the bottom of each email
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights on any of the above, please contact us.
Cookies
We use cookies on www.fightcaps.com
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
- Account-related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.
- Login-related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
- Email newsletters related cookies This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.
- Orders processing related cookies This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Forms related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
- Site preferences cookies In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
- Third-party analytics are used to track and measure the usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
- From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
- As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
- The Google AdSense service we use to serve to advertise uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.
- We use adverts to offset the costs of running this site and provide funding for further development. The behavioral advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
- Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
- We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information then you can contact us through one of our preferred contact methods:
- Email: sales@fight-caps.com
- We would love to hear from you!
- Have any questions about our privacy policy
- Would like us to cease using your information